Ketchikan Job Openings

Duties/Responsibilities

• Conduct tours as directed according to descriptions in sales literature and procedures in policy manual. Supervise all aspects of tour delivery and tour quality.
• Manage and direct crew members in the execution of all their job responsibilities; build a productive and efficient team; maintain high morale over course of season.
• Supervise and assist in daily maintenance: cleaning, sewage and fuel pumping, restocking. Coordinate and assist with routine maintenance; painting, changing oil, etc.
• Communicate with Port Engineer to identify problems and expedite repairs; assist with repairs, as needed.
• Supervise passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Plan and execute emergency drills, equipment checks and safety meetings in accordance with U.S. Coast Guard regulations and AMT policy.
• Maintain all navigational equipment in good working order; keep logs and ship/company documents, as directed. Provide daily operations report to office.

Qualifications/Experience

• Experience on passenger vessels and/or experience operating vessels in Southeast Alaska required. Required minimum 50-ton license.
• Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
• Must have ability to build effective team and skills required to resolve crew conflicts in order to provide quality experience for customers.
• Must have ability to speak on P.A. system, and to provide commentary.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform shirts & jacket provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 76Kb | )

Duties/Responsibilities

• Check all engine/jet fluids upon arriving on vessel each morning, bring all equipment online, log all entries and report any problems to Captain.
• Assist with passenger boarding, safety orientation/demonstration, emergency response and crowd control.
• Complete routine engine room checks underway, making minor mechanical repairs and adjustments as necessary, and assisting crew members to ensure that passengers receive optimum tour quality and premium customer service.
• Assist Captain in wheelhouse with navigating and/or wildlife sighting as directed.
• Maintain vessel appearance, with regards to cleanliness and safety, in engine and jet rooms, in voids and on decks. Assist other crew with cabin, galley and heads.
• Under direction of Captain, complete all routine vessel maintenance on a daily basis. This will include, but not be limited to: cleaning, sanitation pumping, restocking and refueling.
• Assist Captain to perform required safety checks of all essential equipment on a weekly basis. Maintain current and accurate logs.
• Work with Port Engineer to complete all mandatory vessel maintenance on a monthly basis, including but not limited to oil/filter changes, zinc/belt replacement, etc.
• Identify problems, inform Port Engineer and assist in performing needed repairs.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Mechanical aptitude, engine room experience preferred. Diesel mechanics or electrical/electronics background helpful.
• Must be able to work as a team with other crew to provide quality experience for customers, including answering questions and providing commentary.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform shirts & jacket provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who finish their contract in good standing

Printable Version of Job Description ( 96Kb | )

Duties/Responsibilities

• Develop tour narrative plan with duty captain for each voyage, factoring time constraints, weather, recent sightings, tide, season, etc.
• Direct passengers boarding and disembarking, and during an emergency. Conduct safety and emergency orientation.
• Work with Passenger Service crew members to provide commentary and personal interaction/service with up to 140 passengers on tour.
• Assist other crew in maintaining vessel appearance, cleanliness, sanitation, and safety.
• Perform other duties under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 140 passengers on a P.A. system.
• Biology and/or natural resource background helpful. Must be able to learn and retain pertinent background material provided on board, for presentation to passengers.
• Must be able to work as a team with other crew to present coordinated narration and a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform shirts & jacket provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 72Kb | )

Duties/Responsibilities

• Present a professional and friendly attitude at all times on duty.
• Direct and assist passenger movement during boarding and disembarking the vessel.
• Participate in passenger safety orientation and maintain safe conditions underway.
• Help operate galley, bar and commissary, including preparation & distribution of snacks, sales, stocking, inventory order lists and related paperwork, and other galley work under direction of the Captain.
• Routine maintenance including, but not limited to: cleaning, sanitation, restocking consumables in cabin area and heads; making note of needed equipment repairs.
• Help maintain visitor security while at dock. Provide assistance to other crew while underway to enhance cruise experience for passengers, including answering questions and helping passengers with specific problems/requests.
• Other duties, as needed, under supervision of Captain.

Qualifications/Experience

• Prefer experience on passenger carrying vessels.
• Must be able to make change, keep records and maintain a professional, friendly attitude toward customers.
• Previous retail experience preferred.
• Public speaking experience very helpful. Must be able to effectively communicate with up to 140 passengers on a p.a. system.
• Must be able to work as a team with other crew to present coordinated narration and provide a quality experience for customers.
• Must be able to lift and move objects of up to 50 lbs. As required.
• Must be drug free (pre-employment screening and enrollment in random drug testing program is Coast Guard required).
• Must be able to work varied shift hours, including weekends and holidays. Days off will be scheduled but must be willing to be flexible in meeting tour demand.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Uniform shirts & jacket provided.

Pay

DOE. Limited Benefits. This is a seasonal full time position from mid-April to October. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 76Kb | )

Duties/Responsibilities

• Meet all tour buses and Allen Marine tour vessels, escort passengers through facility and conduct narrated tour of site.
• Develop tour narrative as directed by supervisor with emphasis on cultural details of life during this former period and with respect for historic accuracy.
• Work with other guides on site to facilitate group flow and maintain tour timing as move through different buildings and different exhibits.
• Train to demonstrate machinery on the only half-pound can reform line still in existence.
• Assist other guides to maintain parking lot, grounds, bathrooms and buildings in a clean and orderly manner on a daily basis.
• Must be conscious of and provide for the safety and comfort of guests at all times.
• Must wear comfortable period attire provided by company and project professional and confident image.
• Must be willing to perform other onsite duties as specified by supervisor.

Qualifications/Experience

• Public speaking experience required, dramatic experience helpful.
• Biology, natural resource and/or history background preferred. Must be able to learn and retain pertinent background material provided for presentation to guests.
• Must have strong communication skills and ability to project voice in cavernous buildings.
• Must be able to lift and move objects of up to 50 lbs. as required.
• Must be drug free (pre-employment and random drug testing is Coast Guard required).
• Must be punctual and flexible to work varied shift hours, including weekends and holidays.
• Must have ability to work independently while performing in a fast paced team-oriented environment.
• Must be clean, well groomed, courteous, honest, and most important, reliable.

Pay

Dependant on experience and skill level. Limited benefits. This is a season full time position. Preference will be given to candidates who are available to work the entire season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 88Kb | )

Duties/Responsibilities

• Must present a professional and friendly attitude at all times on duty, and be able to answer an infinite variety of questions about Allen Marine Tours, Ketchikan and Southeast Alaska.
• Company liaison to shore excursion staff, assisting with sales and logistics. This includes working with bus companies and ship staffs to insure passengers’ special needs are met.
• Direct and assist passenger movement between cruise ship and tour embarkation.
• Collect tickets/vouchers as passengers board vessels and motor coaches.
• Effectively communicate with other Allen Marine employees via company radios.
• Conduct settlement transactions with cruise line representatives.
• Assist with distribution of promotional tour materials.
• Maintain periodic reports of passenger counts and daily sales.
• Other duties as needed, or assigned by Sales & Service Manager.

Qualifications/Experience

• Prefer experience in the tourism/visitor industry or customer service.
• Must present a professional & friendly attitude at all times (no matter how cold, wet & tired you get)
• Must be able to stand for long periods of time and walk up to 3 miles per day.
• Must be clean, well groomed, courteous, honest, and most important, reliable.
• Must feel comfortable approaching and speaking to people you don’t know.
• Must be able to complete tasks with minimal supervision & have excellent math skills. Must be able to work as a team with other employees.
• Must be able to work varied shift hours, including weekends and holidays.
• Must be drug free (drug test required - company policy).
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Pay

DOE. This position is seasonal full time. Preference is given to candidates who are available to work the entire season without interruption. A bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 88Kb | )

Duties/Responsibilities

• Coordinate independent visitor tour sales including:

  ~Answer office toll-free information line & respond to inquiries.
  ~Process advance ticket sales and create periodic sales reports for submission to A/R.
  ~Distribute passenger manifest lists for boat crews.
  ~Coordinate ticket sales for local vendor contacts.

• Tracks A/P receipts, creating periodic reports for main office in Sitka.
• Assist with documentation of new employees and creating pre-season employment training programs and support materials.
• Maintain confidential and sensitive files.
• Promptly answer all incoming calls with proper telephone etiquette; must sound professional, credible, pleasant and sincere.
• Ensure office equipment is in working order; trouble shoot equipment problems & schedule service calls for equipment, as needed. Maintain office supplies for division and process daily mail needs.
• Maintain organized general office files and office work area. Assist all staff to maintain a clean, organized office.
• Assist with special events and staff events.
• Provide clerical support to managers as needed. Assist with dockside tour dispatch as needed.
• Maintain a positive work environment for employees.
• Project professional and polished image. All crew members are required to purchase and wear uniform clothing pieces.

Qualifications/Experience

• Previous office or customer service experience a must; and previous experience in the visitor industry and/or a related industry preferred.
• Must have excellent Microsoft Word, Excel, & Outlook skills.
• Bookkeeping experience preferred.
• Job requires a strong multi-tasker with highly developed communication & organizational skills. Must have the ability to work independently, and in a team-oriented environment.
• Must be able to handle extremely confidential & sensitive information.
• Must be available to work entire season without interruption and be available to attend the 40 hour pre-season training program.
• Must be able to be present at the assigned work area for the duration of your shift.
• Must have a valid driver’s license with an acceptable driving record.
• Must be drug free (Coast Guard pre-employment and random drug testing is required).

Pay

Dependent on experience and skill level. Limited benefits. Preference will be given to candidates who commit to working through the end of the season without interruption. An end of season bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 88Kb | )

Duties/Responsibilities

• Manage tour and retail inventory may include purchasing, receiving, stocking and distributing all vessel supplies. Products to include cleaning and paper supplies; food and beverage inventory; clothing, books and other retail items.
• Work closely with purchasing office in Sitka, to price and procure all products.
• Balance, reconcile and report all daily retail receipts from each vessel and/or crew.
• Track use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season.
• Coordinate and manage the cleaning of all vessel laundry (cloth towels, window diapers and rags).
• Develop procedural systems for efficient distribution of all products to various vessels in fleet.
• Assist in training with all Passenger Service crew members in the use of supplies and the submission of paper work, and monitor performance throughout season.
• Maintain clean and orderly on site and remote storage areas.
• Act in a professional and pleasant manner in executing responsibilities as a liaison with crewmembers and local purveyors.
• Coordinate with Sales & Service Manager to satisfy needs for special charters and events.
• Report to Operations Manager on a regular basis and in a timely manner to solve problems and expedite solutions.

Qualifications/Experience

• Must have previous experience with inventory control; including ordering, tracking, and stocking of supplies and merchandise.
• Prefer previous experience in transportation or tourism industry.
• Must be proficient in the use of a variety of computer programs, including Word and Excel.
• Must be honest and capable of handling and balancing cash/check/cc receivables on daily basis.
• Must possess exceptional communication and organization skills; and have the ability to multi-task and remain flexible in a demanding and fast-paced environment.
• Must have the ability to work independently, while operating effectively as part of a team.
• Must be drug-free (Coast Guard pre-employment and random drug test required).
• Must be able to lift and move objects of up to 50 pounds, or as required.
• Must be able to work varied shift hours, including weekends and holidays; and in assorted locations, either dock, storage facility, vessels and/or main office.
• Must be well-groomed, courteous, reliable, punctual and self-motivated.
• Requires a valid driver’s license and good driving record

Pay

DOE. Limited benefits. This is a seasonal full time position from April to October. Candidate must be available to work the entire season from April to October without interruption. A bonus will be paid to employees who complete their contract in good standing.

Printable Version of Job Description ( 72Kb | )